Ordering FAQ

100% Satisfaction Guarantee

We stand behind what we publish. That means that if you're unhappy with your purchase for any reason, we're unhappy, and you can return it for a full refund or exchange. If you'd like to return something please let us know in advance (an email to info@nostarch.com or a phone call will do). When returning, simply ship your book (in salable condition), along with proof of purchase and your mailing address, to:

No Starch Press, Inc.
Attn: Returns
245 8th Street
San Francisco, CA 94103 USA

Pre-Order Price Guarantee

Sometimes we increase or decrease the cover price of a book before it's released. When we do, you’ll only be charged the lowest list price offered between the time you place your pre-order and the date the book is released. If you purchased your book using a coupon, we'll adjust your final price to reflect that coupon.

Payment

What types of payment do you accept?

We accept payment by credit card (Visa, MasterCard, American Express, Discover) and PayPal. If you would like to pay by check or money order, please contact us to verify the total cost of your purchase, including shipping and tax (if applicable).

Do you charge sales tax?

We charge 7.25 percent sales tax on orders that ship to addresses within California, and 8.5 percent on orders that ship to addresses within San Francisco. We do not charge tax on digital items (ebooks) or international orders.

Shipping

Which shipping carrier does No Starch Press use?

Standard orders ship via USPS Priority Mail.

How long will it take for my order to ship?

We ship most orders within two business days (excluding holidays).

How long will it take for my order to arrive?

Once shipped, orders within the U.S. typically take 3-5 business days to be delivered. International orders typically take 14-21 business days to be delivered.

How much do you charge for shipping?

Our shipping costs are as follows:

U.S. Canada International
One Book $5.60 $19.95 $23.95
2+ Books $12.35 $40.95 $59.95

All shipping costs are passed through to the customer. That means what you pay for shipping is what we pay for shipping—no more.

Please note: Several of our titles, including The TCP/IP Guide and The Linux Programming Interface, are very heavy and must be shipped at a two-book rate. As a general rule, if a book is over 1000 pages long, it will ship at the two-book rate.

How will I know if my order has been processed?

Once your order has been shipped, we will send you confirmation via email. You can also log in to your nostarch.com account to see the current status of your order. If you have additional questions, please email info@nostarch.com or call us at 1.800.420.7240 during our business hours (9 a.m.–5 p.m. PST). International callers, please dial +1.415.863.9900.

Are there any countries No Starch does not ship to?

Due to a high level of mail loss, we're unable to ship to Brazil. We're working to find an affordable shipping alternative, but for the moment, our Brazilian customers can order our books from Amazon.com.

Because we ship USPS Priority Mail, we are currently unable to ship to the Ukraine. We will resume shipping as soon as USPS lifts the suspension of mail service to this country.

We're happy to extend our free ebook offer to customers in those countries; simply forward your receipt for a print book to help@nostarch.com and we'll do the rest.

Customers in Brazil and the Ukraine can still buy ebooks with a credit card; just select another country from the drop-down menu when you check out, and the order will go through.

Questions About Your Order

How many coupon codes can I apply to my order?

You may use only one coupon code per order.

Ebooks

For information about our ebooks, please click here.

Returns and Exchanges

We stand behind each and every No Starch Press title. If you're unhappy with your purchase for any reason, or if it is defective, please email info@nostarch.com to arrange for a replacement or full refund. Please describe the problem and provide proof of purchase (such as a receipt). You may also reach us by calling 1.800.420.7240 during our business hours (9 a.m.–6 p.m. PST). International callers, please dial +1.415.863.9900.

Defective CDs/DVDs

If the CD or DVD included with your No Starch Press book is defective, we'll be happy to ship you a replacement. Please email proof of purchase and your mailing address to info@nostarch.com and we'll send you a new disc.

Contact Customer Service

If you have any other questions about your order, please email us at info@nostarch.com, or give us a call at 1.800.420.7240 during our business hours (9 a.m.–5 p.m. PST). International callers, please dial +1.415.863.9900.

To return or exchange your order, please ship the item(s) to:

No Starch Press, Inc.
Attn: Returns
245 8th Street
San Francisco, CA 94103 USA