It's Never Done That Before! -- Table of Contents

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Chapter 1: Troubleshooting Methods and Tools
Chapter 2: Types of Windows Problems and Failures
Chapter 3: What to Do When Windows Won’t Start
Chapter 4: Black Screens and Blue Screens
Chapter 5: Solving Device Driver Problems
Chapter 6: Using the Microsoft Knowledge Base and Other Online Resources
Chapter 7: Using System Restore and Other Rollback Techniques
Chapter 8: Underneath It All: The BIOS
Chapter 9: The Windows Registry: Here Be Demons
Chapter 10: Dealing with Individual Programs and Files
Chapter 11: Service Packs, Patches, and Other Updates
Chapter 12: Viruses, Spyware, and Other Nasties
Chapter 13: Internet Connection Problems
Chapter 14: Local Network Problems
Chapter 15: Dealing with Hardware Problems
Chapter 16: Troubleshooting and Replacing Hard Drives
Chapter 17: Troubleshooting and Replacing Other Hardware
Chapter 18: If All Else Fails . . . Call Tech Support
Chapter 19: Cutting Your Losses: What to Do When Nothing Else Works
Chapter 20: Things to Do Now, Before Your Computer Crashes
Appendix A: Device Manager Error Codes and BIOS POST Beep Codes
Appendix B: Free and Inexpensive Security Programs for Windows XP

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