Sample chapter posted
—FTPOnline (Read more)

"Hits the target very well for the new or average user who is unafraid to try to fix problems themselves . . . recommended read as a good first level resource for the home user."
—Readers Preference (Read more)

"Starts with the assumption that you know nothing at all about whipping XP into shape. It's a better book for that assumption."
—CPA Computer Report (Read more)

"There's a lot of information in the book which many people may find very useful in understanding more about how their PC works and how it fails."
—Slashdot, August 9, 2006 (Read more)

John Ross was guest on radio program
—My Computer Show, August 12, 2006 (Download and listen)

"If you're sick of staring at a lifeless PC screen, It's Never Done That Before is for you."
—Dynamic Graphics, Aug./Sept. 2006 (Not available online)

"From using XP's built-in troubleshooting tools to handling problems with device drivers and even registry issues and viruses, reach for this before the telephone when troubleshooting: it'll save you a bundle."
—Midwest Book Review, July 2006 (Read more)

"The nice thing about this book is that it's completely focused on fixing problems . . . Even better, it's enjoyable enough to read *before* you end up with problems that bring your computer to its knees."
—Duffbert's Random Musings, July 4, 2006 (Read more)

"An excellent book that can help nearly anyone who has a Windows-based computer . . . has relevant information that is easy to follow, and the procedures and advice actually work. I even learned a couple of things from it, and I thought I knew everything when it came to Windows troubleshooting."
—The Jem Report, June 28, 2006 (Read more)

"All in all, a useful guide to have on your desk."
—The Sydney Morning Herald, June 19, 2006 (Read more)

"This is a great book for people who have some confidence in their ability to manage the computer. At this point in the computer age, that's lots of people."
—On Computers, June 12, 2006 (Read more)

Book excerpt: "Don't let Windows XP startup problems leave you dead in the water"
—Tech Republic (Read more)