"This book is invaluable and there's nothing like it out there in terms of a realistic portrayal of what works and what doesn't."
—Socialmedia.biz (Read More)

"This is a great book for individuals and especially businesses ready to get into the world of online social media marketing, because it provides a great primer into this new and growing culture and community."
—SitePoint (Read More)

Download Chapter 4: "Netiquette: Miss Manners for the Web"

The rules of marketing have changed. Savvy marketing professionals know that they must engage with individuals directly on the Web, and smart businesses know that customers can become friends—with benefits. Friends With Benefits shows you how to get into the online marketing game. A guide filled with tips, tricks, and real-world case studies, Friends With Benefits shows how you can increase your company's online visibility and Web traffic and win over online influencers.

Friends With Benefits explains how to:

• Connect with potential customers and join their conversations
• Tweak your website to support your social media marketing campaigns
• Promote your products or brand and manage the toughest negative online feedback
• Track marketing campaigns, monitor discussions, and measure success

With viral videos racking up millions of views and Twitter mavens influencing thousands of their friends, social media marketing is an essential new tool for every marketer's toolbox. The expert authors of Friend With Benefits guide you through the social media landscape, where authenticity and connections are more important than the size of your marketing budget, and real results can be just a few clicks away.

Darren Barefoot and Julie Szabo have run social media marketing campaigns for national retailers like Best Buy, Future Shop, and Brother International. They've been quoted as experts on social media on the CBC and BBC, and in Wired magazine, The Wall Street Journal, and dozens of other magazines, TV, and radio programs. Founders of Northern Voice, Canada's social media conference, they regularly speak around North America on social media, marketing, and emerging technology. Darren has 10,000 daily readers at DarrenBarefoot.com.